Question 1

How quickly can you fix my motor failure?

Accepted Answer

In most cases, we can diagnose and repair motor failures the same day you call. Our technicians carry common replacement parts and motors in their service vehicles. For standard motor issues, expect a 1-2 hour repair time once we arrive. For more complex issues or if a special part is needed, we'll provide a clear timeline and keep you informed throughout the process.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Motor failure in garage doors can result from several factors: 1) Age and wear - motors typically last 10-15 years with regular use. 2) Overheating from frequent operation without rest periods. 3) Power surges from electrical storms. 4) Lack of maintenance causing excess strain on the motor. 5) Misaligned tracks or worn springs forcing the motor to work harder. 6) Debris or obstructions triggering the safety sensors repeatedly. Regular maintenance can prevent most motor failures.

Question 3

Do you offer financing for new aluminum door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options including 0% APR for qualified buyers, low monthly payment plans, and same-as-cash options for 6-12 months. Our team will help you find a payment plan that fits your budget. Contact us for a free quote and to discuss financing options for your new aluminum or fiberglass garage door installation.

Question 4

How often should I have my garage door serviced?

Accepted Answer

We recommend having your garage door professionally serviced at least once a year. Regular maintenance includes lubricating all moving parts, checking spring tension, inspecting cables and rollers, testing safety features, and making necessary adjustments. This preventive care extends the life of your door and helps avoid costly emergency repairs.

Question 5

What areas do you serve?

Accepted Answer

Garage Door Norwood serves the entire Charlotte metro area including Norwood, Charlotte, Matthews, Pineville, Weddington, Waxhaw, Monroe, Indian Trail, Stallings, Mint Hill, and Huntersville. We offer same-day service in most areas and 24/7 emergency response throughout our service area.

Question 6

Do you provide warranties on your work?

Accepted Answer

Yes, all our work comes with a 2-year warranty. This covers both parts and labor for any repairs or installations we perform. We stand behind our work with our total confidence guarantee - if you're not satisfied, we'll make it right.

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